Thank you for choosing Jack Richardson Disposal! We are very excited to be of service for your garbage needs. Please help us spread the word. Referrals to your friends and neighbors would be GREATLY appreciated. We can SAVE your neighbors and friends money too! When signing up, have your friends tell us you sent them. You will receive a one-time $10 referral credit for every new account you send us!
***DUE TO INSURANCE REASONS, WE ARE UNABLE TO TAKE FURNITURE AND OR MATTRESSES. SERVICE IS DESIGNED AND GEARED FOR REGULAR COMPACTABLE HOUSEHOLD GARBAGE.***
IF YOU HAVE BULK GARBAGE, PLEASE CALL THE OFFICE BEFORE PUTTING IT AT THE CURB. ALTHOUGH WE DO NOT OFFER BULK SERVICE, THE OFFICE WILL BE ABLE TO HELP DETERMINE IF WE CAN HELP DISPOSE OF ANY EXTRA YOU MAY HAVE. IF WE CAN HELP, WE WILL!
TERMS & CONDITIONS
CARTS● No cart service contracts. No gimmicks. Our service speaks for itself.● We do use our trucks to help load; however, on some occasions we must hand load. To avoid injury, bags mustnot be too heavy. An average person should be able to easily lift the bags chest high. ● Although HIGHLY RECOMMENDED bagging trash IS NOT REQUIRED. Waste workers are at an elevated risk toexposure of the coronavirus, flu and more. Our employees and customers’ health and safety are our number 1priority. If you refuse to bag your trash, please note JRD is not responsible for any loose trash that blows out into your yard, your neighbor’s yard or the road nor is JRD responsible for any loose trash that gets stuck inside the cart. Bagging your trash will not only help keep your cart clean, but it also helps slow the spread of COVID the FLU and other viruses and it also helps us to load more safely allowing us to get into the trucks faster and spend less time in traffic. Loose trash can and will fly out of rear-loads, side-loads and front-load trash trucks on windy days.● We ask that things such as glass and lightbulbs are properly contained. Placing these things in a box and sealingthe box with tape greatly helps minimize any loose debris or potential messes. Please write on the box “GLASS”or “BREAKABLE”. ● We do not have a bag limit. Everyone uses different size bags, so this is not something we implement and find it silly when other companies do. If you can fit the bags in your cart or dumpster, it is covered in your monthly rate!● When we empty your cart, we will lay it face-down. This helps keep the cart from ending up in your neighbor’s yard or on the highway on windy days. It also allows any drivers who are helping each to see that the account hasbeen serviced. If you wish for the cart to remain upright, please email or call us so that we can note it on youraccount.● On windy or rainy days, you are always welcome to secure the lid shut with a bungee strap. Please do not useheavy rocks that will damage the cart lid.
CARTS & DUMPSTERS● Collection time will depend on circumstances and may vary from week to week. We haul from 6am until wefinish. PLEASE have your garbage out on your scheduled day by 6am. The cart must be unrestrained (not tied toa fence or other structure) and within 2-3 feet of the road. Cart is not considered out and may be missed ifinside your gate entrance or inside the mouth of your gate. It must be placed at the road. To help keep ourroutes on time and our costs low, we will be unable to make special trips for those missed due to it not being outon time or past due payments not being made within 24 hours of your route, will be picked up on your nextscheduled day. ● We usually run 2 trucks on each route. A cart truck and a dumpster truck. Please have your carts out by 6am orthe night before to ensure you do not miss us. If you do not have your cart out on time and miss the cart truck,you will not be picked up until the following week. The dumpster truck will not have your account information and will be unable to dump your missed stop. Please make sure it is out on time so that we can make sure you are taken care of. ● NO ash. NO hot coals. NO manure. NO dirt. NO rock. NO concrete. NO animals. NO lumber. NO dirt. NO paint. NO oil. NO batteries.● The carts and dumpsters provided by Jack Richardson Disposal are the property of Jack Richardson Disposal. We do not charge you a receptacle fee. However, if the carts or dumpsters are lost, damaged or stolen your account may be charged to cover the cost to replace or repair. ● Correct usage of carts and dumpsters will allow lids to be CLOSED when they are filled to capacity. If the lids will not close every week, you may consider upgrading your service to not receive extra charges. Extra trash equaling to the volume of one cart size (96 gallons) will result in an extra volume charge of minimum $4 dollars.
DUMPSTERS● We ask that dumpsters are kept for a minimum of 12 MONTHS. They are offered for weekly service accounts, not for one-time clean ups, bulk hauls or spring cleaning. For bulk hauls, clean outs, or one-time dumpster rentals, we highly recommend:
Roll With It Rentals - (940) 859-0029Scott's Dumpsters - (940) 682-1740Firefighter Dumpsters - (817) 760-0504
● Due to insurance reasons, we cannot open manual gates. Manual gates must be open on your pickup day. Electric gates can be opened if we are provided with a clicker or gate code. Gate timers must be set for a minimum of 90 seconds before closing. PLEASE NOTE: Customer accepts all responsibility and financial responsibility for any possible gate damage. JR Disposal IS NOT liable for ANY damage to gates, gate arms, fencing, etc if the gate closes early or if the gate hangs on the trucks. To avoid any possible damage, dumpsters should be placed outside of gates, or the gate must remain OPEN on scheduled pick-up days. If we become aware of a situation that has occurred with a gate, JR Disposal will investigate said situation, interview the driver and notify the customer within 24 hours. ● Please do not move the dumpster. We are a rear load service. Moving the dumpster just a few inches could cause it to not lock into the back of our trucks. We must have a clearance of 3’ (3’ on each side of the dumpster)all the way around the dumpster. We will not be held responsible for any damage to any properties that are too close to the dumpster or if the dumpster has been moved from where we set it. If the dumpster needs to be moved, we ask that you call the office at 940-325-9000. If the area is acceptable, we will move it on the next scheduled pick-up day. ● Dumpsters are to be used for compactable garbage ONLY. NO large pieces of metal, concrete, rock, shingles, furniture, lumber, wood etc. that can and will damage the truck. We cannot accept mattresses of any size, box springs or any furniture. This includes no couches, love seats, recliners, sectionals, ottomans, dressers, tables, desks, etc. Our dumpsters are NOT for clean-outs or constructions materials. All previously stated prohibited material in the cart section* applies for dumpsters as well. Nothing that can and will damage the truck or put the driver/helper at risk. ● The customer is responsible for providing a hard, level, limb free area for the dumpster (including driveways). If it rains and we are unable to safely access the dumpster without getting stuck, we will come back through on your next scheduled day and empty the dumpster if the ground is dry. Providing a gravel pad will be helpful so we can make sure your dumpster is dumped. Drivers must be free of low hanging limbs. A 14'x14' clearance is ideal. Low hanging limbs could snag and damage our hydraulic lines and lights. Refunds and credits are not offered if the dumpster is missing due to the ground being too wet or muddy, prohibited materials that are placed in the dumpster or low hanging limbs that prevent us from dumping the dumpster. Billing will continue and be owed. If the customer cannot or will not provide an area as agreed on above, the customer must request to cancel the account for billing to stop. The dumpster must be left empty, or charges will be applied for any additional dumps after the cancelation date. ● We are legally not allowed to dispose of hazardous materials such as, but not limited to, chemicals, engine oil, batteries, and paint. It is also a company policy that we do not accept manure OR animal carcasses/remains, bagged or otherwise. This creates a biohazard when compacted in our trucks.
DELIVERIESWhen signing up for service our goal is to make sure you get your dumpster or cart as quickly as possible. ● Step 1: Send in any paperwork or information needed so we may create your account. ● Step 2: We create your account, pull the initial payment and put you on our delivery list. ● Step 3: We do our best to have your cart or dumpster delivered within the same week. Please keep in mind, we are a small company so do ask that you give us 5-7 business days just in case we come across an unforeseen circumstance. ● Step 4: Experience the very BEST service from your small family owned and operated garbage service provider.
ROUTES & DELAYSRoutes constantly change. Trucks may become full before routes are complete causing us to finish the next day. Things like breakdowns, flats and unforeseen circumstances happen. We require a minimum of 24-hour grace on all accounts. If we are not there on your scheduled day, we more than likely have gotten full or had a mechanical issue. If you are current (not suspended) and we can get to your cart or dumpster, you will be taken care of with 24 hours of your scheduled day. We will post on our Website Under UPDATES, Facebook or send a call or text to the number on your account with an update. Unfortunately, things do happen, however our goal is to keep you informed and get the job done. We cannot make special trips to accounts who take their garbage back in before we can get the job done. These accounts will be picked up the following week.
BAD WEATHER DAYS
If we are unable to run routes due to unsafe road and or weather conditions, missed routes will be picked up the following week. We will be picking up 2 weeks accumulation. All extra trash should be bagged and set behind or beside carts and dumpsters. Please note: NO refunds will be available. We will be picking up and disposing of both the week missed and the current week.
BILLING● Month-to-month bills are always due on the 1st. Quarterly bills are due January 1st, April 1st, July 1st, and October 1st. If your account is on Autopay, your payment will run on the 1st of the billing option selected. Unlike other trash companies, we do offer a 7-day grace period. All accounts not paid by the end of the day on the 7th will be placed on a temporary hold/suspension. ● We will bill moth-to-month accounts on the 15th for the 1st. For example: on January 15th we will bill for February service that is due February 1st. If you would like to pay on a day other than the 1st, you will need to pay a full month in advance to avoid any account holds/suspensions. We will bill Quarterly accounts on December 15th (For Q1), March 15th (For Q2), June 15th (For Q3), and September 15th (For Q4). ● If your account becomes severely past due or delinquent, we are authorized to run any past due amounts owed to JR Disposal incurred while our containers are on your property. We also reserve the right to end a delinquent account and repossess our container(s) without notice.● Refunds, discounts, and credits are not given for bad weather or ice days (we will be picking up double the trash the next scheduled day), missed pick-ups due to non-payment or missed pick-ups due to trash not out. There are NO refunds on any cancelations or terminations for quarterly accounts. Please call the office if you need to make payment arrangements or would like to place your account on a temporary hold. Billing continues unless you call to place your account on hold or cancel service. Call us! We are here to help!
RATES & CHARGESIf you find a cheaper service than us, be cautious! Honesty is just one of the reasons we are the LONGEST family owned and operated service in this and surrounding areas. We do not charge fuel surcharges or environmental fees. We charge what we must, not what we can get away with. We will not rob Peter to give Paul a lower rate. There are no gimmick promos, tier pricing or introductory rates with us. We take pride in being honest and upfront. Our rates are for the service you select. For example: If you sign up for our 1 cart service but one week you do a Spring cleaning or a big event and have several extra bags out in addition to your one cart, we may apply a small one-time charge just to help cover the expenses of disposing of the extra garbage. We like to keep it simple. If you have several bags extra, please call the office so they can make your driver aware. It is at the drivers' discretion to take what they feel will not overload them and will allow them to service all customers and complete the route.
PRORATES We base our rates and sign up prorates off a FOUR-week month. Please note that the Months March, June, September, and December have FIVE weeks. Technically, there is ONE free week pick-up for most customers during these months, totaling FOUR FREE pick-ups a year.
PAYMENT OPTIONSMAIL YOUR PAYMENTS TO:JR DISPOSAL, LLCP.O. Box 368Perrin, Texas 76486
DROP BOX:225 West Hackley StreetPerrin, Texas 76486
You can pay online at www.JRDisposal.com using a credit card, debit card, checking account or savings account. You may also make changes to your account or set up autopay by clicking “PAY NOW” in the top right corner.
HOLIDAY SCHEDULEThese are the only Holidays we take off. All other Holidays throughout the year are picked up on our normal schedule.***Thursday, November 25th - THANKSGIVING. Trucks WILL NOT run. Thursday routes will be picked up Friday. Friday routes will be picked up Saturday. The office will be closed Thursday, November 25th and Friday, November 26th and will re-open Monday, November 29th.***Monday, December 25th - CHRISTMAS. Trucks WILL NOT run. All routes will run at least ONE day behind and through Saturday. Please note: We may run up to 48 hours behind due to the overwhelming volume of Holiday trash. We will work as quickly, and we safely can.***Monday, January 1st, 2024 - NEW YEARS DAY. Trucks WILL NOT run. All routes will run at least ONE day behind and through Saturday. Please note: We may run up to 48 hours behind due to the overwhelming volume of Holiday trash. We will work as quickly, and we safely can.
***PLEASE NOTE: 2024 We will be adding two Holidays to our schedule.***
***Labor Day and Memorial Day in 2024 - routes will NOT run. Routes will NOT be scheduled to run 1 day behind. The days those Holidays fall on will be picked up the following week. Customers will still receive all services paid for, as we will be hauling 2 weeks of trash (plus additional Holiday trash) that following week.
Our Promise To You
Jack Richardson Disposal is a customer-focused business and is 100% committed to providing you with the best experience possible when it comes to disposal services.
We set ourselves apart from the competition with our emphasis on customer service. Part of our mission is to provide service to customers, with honesty, integrity and professionalism.
We don't claim to be the BEST, everyone tells us we are!